Staying course

I come across situations when the leader-CEO develops doubts about strategies under implementation. The CEO takes ad hoc decisions. This erodes confidence of those in his team. For example, a company is trying improve its order delivery process. There have been customer complaints about delays and shortfalls. Delivery spillovers have also caused inventory pile up and cash blockages. This was streamlined through strict process quality norms. Then some problems crop up and the CEO pressurizes his people for deliveries. People know what counts and comply by taking shortcuts. This worsens the situation. Staying course requires high caliber leadership. Leadership which understands difference between smart course corrections and short-sighted cutting corners. Hemant

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