Which process improvement technique?

I introduced and supported a “Business Process Breakthrough” program that uses some principles of Six Sigma and that relies on simple measurements like cycle time. The method uses a number of creative techniques for unearthing root causes and for finding cures. I developed this method while running an engineering company and broadened its scope while … More Which process improvement technique?

How much coaching?

How much should a manager coach employees? A manager should coach employees till they clearly exceed their own expectations of themselves. That would be the biggest revelation and reward to individuals being coached. And it would be most satisfying for the manager. About employees coaching their manager…. the manager should take initiative here. Coaching by … More How much coaching?