I am normally not enamored by case studies. But here is one worth thinking about.
A manager on the ground in India and one on the ground at the client site. “They jointly felt accountable for the outcome of that team,” D’Souza says. “We said: Perhaps there’s an organizational model that makes sense here that we can learn from.” Cognizant decided to institutionalize the co-manager concept worldwide, assigning two equally responsible managers to each project team and business unit, with one close to employees and one close to customers. Managers have to work out issues jointly and are equally responsible for customer satisfaction, project deadlines, and group revenues.
Does this indicate a new trend in managing / organization? What are the success factors for such structures?
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