Why leadership development fails?

Leadership development fails because it is done through a training route and not a development effort. Training route is one of ‘broadcasting type’, ‘one size fits all type’, ‘prescriptive’, ‘throwing at and hoping something sticks type’ ‘using someone else’s case studies’ If you consider that the only difference between a good leader and a good … More Why leadership development fails?

Service businesses & internal branding

Businesses like IT, Banking, Mutual Funds, and Insurance deliver pure services to their customers. Industries like hotels or airlines also have services as important part of their outputs. Despite large levels of automation, significant part of customer experience depends on their employees’ competence and attitudes. Internal branding is very crucial for these businesses. Lack of … More Service businesses & internal branding